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ProCare News

Procare Wales are delighted to announce that we have been invited to appear as one of the experts in the Care Edition of The Parliamentary Review

We are delighted to announce that we have been invited to appear as one of the experts in the Care Edition of The Parliamentary Review, showcasing the organisation's best practice as a learning tool to the public and private sector, in particular to leading policymakers/executives in the care sector. Last year a small number of outstanding organisations were chosen to appear alongside the Chancellor of the Exchequer, and the Chief Inspector of Adult Social Care, in a document aimed at sharing knowledge and raising standards. Each organisation wrote 1,000 words, sharing their best practice as a learning tool to peers within their industry and to the country at large.

The key idea is to demonstrate how determined leadership and innovative thinking can turn around care homes, hospices or institutions and to highlight how organisations/individuals have become outstanding leaders in their field. The contributors thus act as a template for reform.

Last year saw Philip Hammond, Andrea Sutcliffe (Chief Inspector of Adult Social Care) and a number of cabinet & senior ministers participate in the Review along with numerous other leading officials from a variety of different industries. In total the Review has twelve separate editions which are based on key policy areas. E.g. Education, Manufacturing, Finance etc...

The Review will be introduced by journalist and broadcaster Andrew Neil, and it will consist of a review of the year in care and Westminster with a number of contributing articles from leading executives in healthcare. The review of the years are written by Ben Clover (HSJ) and Mark D'Arcy (BBC's Parliamentary correspondent).

The 2017 Care Edition will be sent out to over 35,000 leading policymakers including MP's, Peers at the House of Lords, the CQC, Care Home directors, relevant figures in the NHS, GPs in the local areas of our representatives, local community groups, local government officials, government agencies and many more. The total distribution across all policy areas is 250,000.

Procare Wales were proud to sponsor the Tackling Homelessness Award 2016

Procare Wales were proud to sponsor the Tackling Homelessness Award 2016 at the Rhyl Mayor's Gala Awards on Thursday 31st March. This was presented by Helen Shepherd and Jacky Angove to The Dewi Sant Centre based on Clwyd Street.

This aims to alleviate homelessness and it's consequences by offering appropriate quality accommodation and actively seeking to increase the social and interpersonal skills necessary for daily living.

Congratulations to Stacey Moore

Congratulations to Stacey Moore for winning silver in the "Residential Care Practitioner" category of the Wales Care Awards on Friday 6th November 2015.

Nominations for this category went into the hundreds and we are all extremely proud of you. Well done Stacey!

Caring Stacey has the X-Factor

A Kinmel Bay woman who changed jobs “because she wanted to make a difference” can take pride in having achieved her aim.

And the effort put in by 24-year-old Stacey Moore has now earned her a place on a shortlist for a prestigious award.

She has been nominated in the category for Residential Care Practitioner in this year’s Wales Care Awards, which are organized by Care Forum Wales to recognize outstanding work in the care sector.

The prize giving ceremony will be held at City Hall, Cardiff, on November 6 and Stacey’s category is sponsored by the Older People’s Commissioner.

Two years ago Stacey, who works for the Rhyl-based care provider Procare Wales Ltd, attended the Cardiff ceremony with a colleague who had been nominated, little dreaming that she herself would soon be among those honoured.

Before joining Procare she worked in a local nursing home caring for elderly people with dementia and though she enjoyed the work she felt she could make more of a difference working with younger people.

“With young people you have more opportunity to support them to develop and gain more independence with day to day living skills,” she said.

She joined Procare in 2011 and since the company opened the Plas Lorna Residential Service in Rhuddlan last year she has worked with an individual who is non-verbal, has severe learning difficulties and presents with challenging behaviours.

As a Support Manager she manages a team of five and according to Jacky Angove, the Plas Lorna’s registered manager, who nominated her for the award, she leads by example.

Describing her as “enthusiastic, self-motivated and having excellent values”, she said that Stacey has been instrumental in leading her staff team to bring about massive changes in the young individual which in turn has enabled him to enjoy a much more active social life, being part of the local community and gain both life and social skills.

He now enjoys swimming, going to discos and horse-riding, which is Stacey’s own favourite pastime.

Jacky said that Stacey had also built up an excellent relationship with the young man’s family, who could speak very little English. Stacey and the team arranged for communication cards to be translated into Mandarin for them to understand the work being done with their son.

On a broader front, she has supported other individuals settle into Plas Lorna and, said Jacky, is extremely keen to develop her knowledge and skills and attend the many training courses the company offer.

Stacey stated “I love seeing the young people in our care making progress, and that is how I feel we do make a difference,” she said.

The job satisfaction she gains is so apparent that her sister now wants to follow in her footsteps and become a support worker.

Stacey, who only recently moved to live in Kinmel Bay from Rhyl, said she was very flattered to have been nominated for such a prestigious award, especially by her manager.

“I really can’t believe that I’ve got this far,” she said.

Mario Kreft MBE, the Chair of Care Forum Wales, said the Wales Care Awards had gone from strength to strength.

He said: “The event is now firmly established as one of the highlights in the Welsh social care calendar and are seen as the Oscars of social care.

“The aim is to recognise the unstinting and often remarkable dedication of our unsung heroes and heroines across Wales.

“The care sector is full of wonderful people because it’s not just a job, it’s a vocation – these are the people who really do have the X Factor.

“If you don’t recognise the people who do the caring you will never provide the standards that people need and never recognise the value of the people who need the care in society.

“We need to do all we can to raise the profile of the care sector workforce – they deserve to be lauded and applauded.

“It is a pleasure to honour the contribution of all the finalists. Each and every one of them should be very proud of their achievement.”

Investors in People Gold Accreditation

We are extremely proud to announce that we have just achieved the prestigious Investors in People Gold Accreditation. This shows that we are operating at the highest levels of people management practice and that we are committed to excellence in people and business management.

The IIP assessor summarised by saying Procare has demonstrated that it is truly committed to its employees, and is keen that everyone should enjoy coming to work. A great sense of pride came through, and everyone was very positive about the service offered to their vulnerable and challenging service users. Procare is seeking to become more proactive and to consolidate before growing too fast. This review confirms that Procare has achieved a very positive culture, that there is a fine balance between the culture and performance measurement and management, and that people appreciate the firm and fair approach.

Mayors Gala Awards 2015

Procare has proudly sponsored the above awards for the last 6 years. This year's winner of "Best Community Fundraiser" was Teaching Assistant Sam Roberts for raising £9000 to buy presents for children on the Oncology Ward in Alder Hey Hospital. Sam organised a 15 mile sponsored walk from Rhos on Sea to Rhyl and a charity fundraising night, as well as a charity single with his band. Congratulations Sam!

Free2Network Business Awards 2013

We are thrilled to announce that Procare Wales was a finalist in the Business of the Year category at the Free2Network Business Awards 2013.

The 2013 business awards took place on Friday 29th November 2013 at The St George's Hotel, Llandudno, North Wales.

This glittering black tie gala event provides the ideal opportunity to recognise the success and reward the achievements of local business men and women. These are businesses who have succeeded and continue to succeed in their chosen field during such unpredictable economic times.

Plas Lorna Grand Opening

We are delighted to announce the grand opening of Phase one of our new residential provision "Plas Lorna" on 1st October 2013.

Plas Lorna is a brand new care home which has been extensively re-built, modernised and refurbished from its former status as a large nursing home (previously Bryn Cwybr). It will be registered for individuals with complex needs between the ages of 16 and 64 and can be for both men and women. It is an eight bedded unit with all en suite individual bedrooms and spacious communal areas. It is also surrounded by an enclosed and safe garden which borders farmland. It is set back from a busy main road and has its own road to access it. It is conveniently positioned on public transport routes with both the coastal resort of Rhyl and the town of Rhuddlan being approximately five minutes away.

National Care Awards 2012

In November 2012 Helen Shepherd reached the finals in the Innovator category of the National Care Awards 2012.

The National Care Awards has been the social care sector's premier awards event since 1999, promoting excellence and appealing to a wide range of individuals and organisations.

Every year hundreds of people come together in London in November to celebrate excellence throughout the long term care sector at the National Care Awards Gala Night. From managers to care assistance, entrepeneurs to chefs, chief executives to nurses, the National Care Awards provide the opportunity for the whole industry to show its appreciation for the tireless work that goes on in every field, at every level.

Well done Helen, it's great to receive recognition for being at the forefront of your field!

10th Anniversary Wales Care Awards 2012

We are pleased to announce that two of our staff members won awards at the prestigious 10th Anniversary Wales Care Awards 2012 which were held at Cardiff City Hall on 26th October 2012.

Carol Davies, Area Manager achieved a bronze in the Excellence in Leadership and Management Award and silver in the Dignity in Care Award. Gordon Williams our Training Officer received a silver award for Commitment to Training and Workforce Development.

Congratulations to you both, we are so proud of you.

Business Woman Of The Year 2012

On 12th October 2012, Helen Shepherd Managing Director scooped the prestigious "Free2Network" Businesswoman of the year award. The aim of the Free2Network Business Awards is to recognise, celebrate and promote the achievements of businesses and entrepreneurs from across the UK.

Congratulations Helen!

10 Year Anniversary

ProCare Wales proudly celebrated our 10 year Anniversary in July 2011.

During our first 10 years we have strived to assist our service users in making huge steps towards independence and meaningful community presence.

We are extremely proud of our successes and continued progress and look forward to continuing to achieve this success over the next 10 years.

Inspire Wales Awards 2011

In June 2011, Helen Shepherd was one of three finalists in the Business Leader Category of the IWA Inspire Wales Awards 2011.

The aim of this category was to recognise the achievements of an individual at the forefront of business activity in Wales, who has demonstrated conspicuous leadership within his/her business and/or in the wider business community.

The quantity and quality of entries into this category were unbelievably high and it was a fantastic achievement for Helen to have got this far.

Mayors Gala Awards 2011

Procare Wales has supported the Mayors Gala Awards since 2009 and were proud sponsors of the Young Carer Award on 2011. The Award was presented to Eleanor (Elle) Roberts. Elle is pictured alongside the Mayoress and Helen Shepherd, MD.

Gala Charity Evening May 2010

Rhyl said thank you to its army of community heroes in May 2010 with a Gala Charity Evening at the Pavilion Theatre.

Once again ProCare were proud sponsors of the Young Carer award which was won by Alexander Walker and presented to him by Helen Shepherd, Managing Director.

Wales Care Awards 2009


The Wales Care Awards took place on 30th October 2009 at City Hall, Cardiff. Our Managing Director, Helen Shepherd scooped the prestigious Gold Wales Care Award for Excellence in Mental Health and our Registered Manager, Jacky Angove Leadership and Management scooped the prestigious Silver Award in Supported Living Care Services.

Well done Jacky and Helen.

Gala Charity Evening

A sparkling celebration of community spirit took place at Rhyl''s Pavilion Theatre, 29 April 2009.

Community heroes including good neighbours, grass roots resident groups, sports stars and organisers, community spirited employers, youth mentors and local artists had their hard work recognised during the Mayor of Rhyl''s Gala Charity Evening and Community Awards night.

Procare Wales were proud sponsors of the Business Community Award. The Award was won by Richard Henderson of the White Rose Centre and was presented to him by our Managing Director, Helen Shepherd.

Awards 2008

The Wales Care Awards took place on October 31st at City Hall, Cardiff. Our Managing Director, Helen Shepherd scooped the prestigious Wales Care Award for Leading Practice in Learning Disability Services 2008

Helen was also a finalist for the Welsh Woman of the Year 2008 and a finalist for the Woman in Innovation Award. This category was created to recognise the achievements of an individual at the forefront of innovative practice in Wales.